Hi all!

We are looking for a Team Lead UX/UI, Product Designer to join our client, fast-moving product team and lead the user-centered design direction of our CCaaS (Contact Center as a Service) platform.

As a UX/UI Design Lead, you will be both a strong individual contributor and a mentor to a team. You will drive the design process across the full product development lifecycle — from research and ideation to prototyping and delivery. You’ll own design quality and consistency, shape the team’s design culture, and be the voice of design in cross-functional collaboration.

The product telecommunications company is a transit provider of voice and SMS traffic, as well as several lines of business, so the company brings stable income, but at the same time it has not lost the lightness and flexibility of a startup.
The main products are the MessageWhiz – Messaging Platform and Call Centre Connect. The company’s clients are large international companies and corporations that use the SMS platform to develop and improve their own business.

The company was founded in 2007 with a mission to provide intelligent communication solutions for organizations of all sizes. Initial products focused on global voice connections, but they later expanded their product offering to include messaging, fax, and chat. With a head office in a high-tech hub located around Tel Aviv and offices in Sofia and Kyiv, they are able to attract the best technical and business personnel who are focused on providing the highest quality services to their partners and customers. They are proud to be chosen by many global Tier 1 companies from over 100 countries to meet their business-critical communications needs.

We expect

• 3+ years of experience in UX/UI or Product Design, including at least 1 year in a lead or mentoring role.
• Proven track record designing complex B2B enterprise platforms — portfolio demonstrates both strategic thinking and attention to detail.
• Experience working in fast-paced and iterative environments; comfortable with prototyping, testing, and refining ideas quickly.
• Deep understanding of user-centered design principles and customer experience (CX) best practices, with the ability to translate user and business needs into intuitive, end-to-end digital experiences.
• Familiarity with Agile/Scrum and a desire to be fully involved in the product development lifecycle.
• Proficiency in modern design tools (e.g. Figma) and hands-on experience creating and maintaining scalable design systems.
• Good communication and presentation skills — able to advocate design decisions clearly to both technical and non-technical teams.
• Experience with CCaaS, communications platforms, or enterprise SaaS is a plus.

 

 

Responsibilities

• Lead UX/UI design strategy and decision-making for both core features and new product initiatives.
• Create strategic big-picture workflows as well as execute detailed UX/UI design
• Participate in the Scrum process — stay deeply aligned with product goals, user needs, technical plans, and ongoing priorities to ensure design decisions are grounded in business context.
• Collaborate with your team to deliver a full range of UX assets, including concept designs, user flows, wireframes, mockups, and prototypes that support intuitive and consistent user experiences.
• Work closely with the product teams, stakeholders, and development teams to iterate on ideas and deliver solutions that drive the product forward.
• Conduct regular usability checks, gather user feedback, and identify opportunities to optimize existing features.
• Present your solutions to the project team members and stakeholders, ensuring alignment and shared understanding.

We offer

  Social package and other bonuses:

• Flexible working hours;
• Medical insurance after TP.
• Educational events & courses compensation;
• English classes with a native speaker;
• Dynamic corporate life;
• Minimal bureaucracy, quick decisions;
• The ability to influence any process, regardless of position in the company;
• The company promotes growth and encourages initiatives;
• Established processes following the business strategy;
• A modern stack of technologies, the opportunity to work at a high load, modern equipment, a modern office, with constant improvements at the request of employees;
• The opportunity to work both on existing projects and to develop new projects of various sizes;
• Top management, open to communication with teams;
• There is an accountant who keeps the employees’ accounts;
• Full social package with English language courses and speaking club, compensation for various professional courses, trainings and conferences.

 

  Vacation and sick leave:

• 24 calendar days;
• sick leave is not fixed.

What are the stages of selection:

• HR prescreen + English check (30 min);
• Technical interview (1 hour, everything in communication format);
• Interview with CTO (40 min).